Support

Need a hand with your Bymevo page, account, or subscription? Email us at support@bymevo.site. We aim to reply within three business days.

What to include

To help us resolve your request faster, include the email address on your Bymevo account, the URL of the page involved, and a short description of what happened. Screenshots are welcome. Please do not send your password, full card number, or other sensitive financial details.

Billing and subscriptions

Bymevo uses Creem as its merchant of record for paid plans. Creem handles payment collection, invoices, taxes, refunds, and chargebacks. If you need a receipt or have a payment question, include the email address used at checkout and your Creem order or subscription reference if you have one.

You can cancel a paid subscription from your Bymevo account settings or the Creem Customer Portal. If you cannot find the option, email us and we will help you cancel before your next renewal. Cancellation stops future charges; access continues through the end of the current billing period unless the law requires otherwise.

Account and publishing help

For login or page issues, tell us what you were trying to do, what you expected to happen, and what you saw instead. If the issue affects a published page, include the page URL so we can check it.

Privacy and legal

For privacy requests, use the subject line “Privacy request”. For copyright or abuse reports, include the page URL and enough detail for us to review the content. Our Privacy Policy and Terms of Service explain how we handle data and what is allowed on Bymevo.